How Much Does Treatwell Cost UK Salons in 2026?

Treatwell is one of the biggest salon booking platforms in the UK, but most salon owners don't fully understand what they're paying until the commission adds up.

What Treatwell charges in 2026

Treatwell operates on a commission model. For new customers who find you through the Treatwell marketplace, you typically pay between 30% and 35% commission on the first booking. For repeat customers who rebook through the platform, the commission drops to around 20%.

On top of commission, there's usually a monthly software fee for the booking system and calendar tools, which ranges from around £30 to £80 per month depending on your plan and salon size.

A real example

Let's say your average treatment is £50 and you get 40 bookings a month through Treatwell. If half are new customers at 35% commission and half are repeat at 20%:

- 20 new bookings × £50 × 35% = £350 - 20 repeat bookings × £50 × 20% = £200 - Monthly software fee = £50 - Total monthly cost: £600

That's £7,200 a year — money that comes straight out of your profit.

The problem with renting customers

The bigger issue isn't even the money. When a customer books through Treatwell, they're Treatwell's customer, not yours. The platform owns the relationship, the data, and the rebooking. If you ever leave, your customers stay with the platform.

The alternative: your own website

A done-for-you website with built-in booking costs a fraction of this. You pay a flat monthly fee — no commission, ever. Your customers book directly with you, and you own all the data.

For a typical hair salon or beauty salon, switching from Treatwell to your own booking website can save thousands per year while building a direct relationship with your customers.

The bottom line

Treatwell is useful for discovery, but it's expensive for ongoing bookings. Most established salons are better off using a marketplace only for new customer acquisition, while pushing repeat customers to their own website where there's no commission.

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